Customer Service Import EMKL

Join GPI Logistics as a Customer Service Import EMKL and play a pivotal role in ensuring seamless import operations in Semarang. This position is ideal for professionals with a background in EMKL (Ekspedisi Muatan Kapal Laut) who are passionate about logistics and customer service. In this role, you will handle a variety of customer inquiries, manage import documentation, and coordinate with various stakeholders to ensure smooth operations. GPI Logistics is a leading logistics provider in Indonesia, known for its commitment to excellence and innovation. We offer a dynamic work environment and opportunities for professional growth.

As a Customer Service Import EMKL at GPI Logistics, you will be responsible for providing exceptional customer service, managing import documentation, and coordinating with internal teams and external partners. You will use tools such as SAP, Microsoft Office, and specialized EMKL software to streamline processes and improve efficiency. This role is perfect for those looking to leverage their EMKL expertise in a customer-facing environment.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to clients, addressing inquiries and resolving issues promptly.
• Manage and process import documentation, including Bill of Lading, Commercial Invoice, and Packing List.
• Coordinate with internal teams such as operations, finance, and customs to ensure smooth import processes.
• Monitor and track import shipments, providing regular updates to clients.
• Collaborate with external partners, including shipping lines, freight forwarders, and customs brokers.
• Use SAP and Microsoft Office to manage customer data, track shipments, and generate reports.
• Stay updated on industry trends and regulations related to import logistics.
• Participate in training and development programs to enhance skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in Customer Service or a related field, with a background in EMKL.
• Strong knowledge of import logistics, including customs procedures and documentation.
• Proficient in using SAP, Microsoft Office, and specialized EMKL software.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.
• Bachelor's degree in Logistics, Business Administration, or a related field.
• Certification in EMKL or related fields is a plus.

🛠️ Keahlian

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