CRM & Customer Engagement Manager (Junior Level)

Join Izone Indonusa as a CRM & Customer Engagement Manager (Junior Level) and play a pivotal role in shaping our customer relationships and promotional strategies in Bali’s dynamic market. This position offers a unique opportunity to analyze customer behavior, optimize our CRM system, and enhance customer engagement through targeted campaigns. Based in Denpasar, you'll work closely with our marketing and sales teams to ensure our strategies align with our business goals.

As a CRM & Customer Engagement Manager, you'll be responsible for maintaining and improving our customer database, analyzing customer data to identify trends and opportunities, and developing and implementing marketing campaigns that drive customer engagement and loyalty. You'll use tools like Salesforce, HubSpot, and Google Analytics to manage our customer relationships and track campaign performance.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage and maintain our CRM system, ensuring data accuracy and completeness.
• Analyze customer data to identify trends, patterns, and opportunities for growth.
• Develop and implement marketing campaigns that drive customer engagement and loyalty.
• Collaborate with the marketing and sales teams to ensure our strategies align with business goals.
• Monitor and report on campaign performance, providing insights and recommendations for improvement.
• Stay up-to-date with industry trends and best practices in CRM and customer engagement.
• Provide training and support to the sales team on CRM best practices and customer engagement strategies.
• Ensure compliance with data privacy regulations and best practices.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Marketing, Business Administration, or a related field.
• 1-3 years of experience in a similar role, preferably in the travel or hospitality industry.
• Proficient in using CRM software, such as Salesforce or HubSpot.
• Strong analytical skills and the ability to interpret data to drive decision-making.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with Google Analytics and other marketing analytics tools.
• Knowledge of data privacy regulations and best practices.

🛠️ Keahlian

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