Senior Software Customer Relations and Support Manager

Pallet Connect · 📍 Canggu, Bali · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
PHP 70000 - 85000

Pallet Connect is seeking a highly skilled and experienced Senior Software Customer Relations and Support Manager to join our team in Canggu, Bali. This role is crucial in ensuring our customers receive the best possible support and have a seamless experience with our software solutions.

We are looking for a professional who can manage and lead a team of customer support representatives, ensuring high levels of customer satisfaction and loyalty. The ideal candidate will have a strong background in software customer relations and support, with a deep understanding of the software industry.

This is a fantastic opportunity to work in a dynamic and innovative company, with the chance to make a significant impact on our customers' experiences.

📋 Tanggung Jawab Pekerjaan

Manage and lead a team of customer support representatives, ensuring high levels of customer satisfaction and loyalty.,Develop and implement customer support strategies that align with the company's goals and objectives.,Monitor and analyze customer feedback to identify trends and areas for improvement.,Resolve customer issues and complaints in a timely and professional manner.,Provide training and development opportunities for the customer support team.,Collaborate with other departments to ensure a seamless customer experience.,Stay up-to-date with the latest trends and best practices in software customer relations and support.,Report on customer support metrics and KPIs to senior management.

🎓 Kualifikasi & Syarat

Bachelor's degree in a related field or equivalent experience.,Minimum of 5 years of experience in software customer relations and support.,Proven track record of managing and leading a team of customer support representatives.,Strong understanding of the software industry and customer needs.,Excellent communication and interpersonal skills.,Strong problem-solving and analytical skills.,Familiarity with CRM software and customer support tools.,Ability to work in a fast-paced, dynamic environment.

🛠️ Keahlian

Customer relations managementTeam leadershipCustomer support strategiesCustomer feedback analysisIssue resolutionTraining and developmentCRM softwareCustomer support tools
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