Outbound Call Center Representative - Malang

Join Infomedia Nusantara as an Outbound Call Center Representative in Malang and become a key player in driving customer engagement and sales success. This role offers a dynamic environment where you will connect with customers, promote our products, and achieve daily targets. With a strong focus on customer satisfaction and sales performance, you will be part of a team dedicated to delivering exceptional service and growing our customer base.

As an Outbound Call Center Representative at Infomedia Nusantara, you will be responsible for initiating contact with potential and existing customers. You will use our advanced CRM system to manage customer interactions, ensuring that each call is productive and aligned with our sales strategy. This role is perfect for someone who thrives in a fast-paced environment and is passionate about building strong customer relationships.

📋 Tanggung Jawab Pekerjaan

• Initiate and maintain outbound calls to potential and existing customers using our CRM system.
• Promote our products and services, highlighting their benefits and features.
• Follow up on leads and track customer inquiries to ensure timely and effective responses.
• Achieve daily, weekly, and monthly sales targets to drive business growth.
• Provide exceptional customer service, addressing customer needs and concerns professionally.
• Collaborate with the sales team to ensure a cohesive and effective sales strategy.
• Monitor and report on call metrics to identify areas for improvement.
• Maintain accurate and up-to-date records of all customer interactions.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a call center or outbound sales role.
• Excellent communication and interpersonal skills.
• Proficient in using CRM systems such as Salesforce or HubSpot.
• Ability to work under pressure and meet daily targets.
• Strong problem-solving skills and attention to detail.
• Familiarity with telemarketing and sales techniques.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; bachelor's degree preferred.

🛠️ Keahlian

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